Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item’s applicable return policy on the product page for any exceptions to the table below.
In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
Upon receiving your complaint, Zmart Shopping E-commerce shall verify the authenticity and the nature of the complaint. If Zmart Shopping E-commerce is convinced that the complaint is genuine, Zmart Shopping E-commerce will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Zmart Shopping E-commerce reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Zmart Shopping E-commerce in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Zmart Shopping E-commerce shall not in any manner be held liable for the same.
In order to return any products sold through the Zmart Shopping Platform, you are required to complete with the following conditions:
For non-damaged/ non-defective product, you shall be allowed to return the product within the time frame displayed on website at the time of purchase;
Please notify Zmart Shopping E-commerce of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, Zmart Shopping E-commerce/Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order;
Zmart Shopping E-commerce will not arrange any pickup you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Zmart Shopping E-commerce;
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.;
Zmart Shopping E-commerce offers hassle-free returns to simplify returns for buyers and sellers.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned products are subject to verification and checks by Zmart Shopping E-commerce in order to determine the legitimacy of the complaint/ return;
In the event the return of a product is duly accepted by Zmart Shopping E-commerce, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the original mode of payment.
Use of Information: We may share your telephone/mobile numbers or e-mail addresses with our service providers (such as billing or collections companies) who we have contracted with Zmart Shopping E-commerce to assist us in pursuing our rights or performing our obligations under the user agreement, our policies, or any other agreement we may have with you. These service providers may also contact you using auto-dialed or pre-recorded messages calls and/or SMS or messages in any form, only as authorized by us to carry out the purposes we have identified above, and not for their own purposes.
By accepting the Marketplace Terms here and the T&Cs in general, you accept that Zmart Shopping E-commerce may send the alerts to the mobile phone number/ email address provided by you at the time of registering for the Zmart Shopping Marketplace Service/Zmart Shopping Platform or to any such number/e-mail address replaced and informed by you subsequently.